Anomaly Detection
Issue
The technical support team had to manually go through many systems to find the cause of a customer's problem. Diagnosis took tens of minutes while customers waited on the line.
Solution
BitSwan automation is connected to a stream of technical network data, evaluating millions of events per second and detecting anomalies. An AI chatbot then supports operators as they diagnose problems.
Result
Fault diagnosis cut from minutes to seconds
Instant identification of the customer's problem
Improved customer satisfaction
"We used to search for the problem blind — now we see it before the customer does."
30 minutes – Real Examples
Could your team use an automation like this?
On a short demo we'll show you how our automation runs in real operation. You'll see it handle the routine work live — no prep, no commitment, right in front of you. You'll come away with a clear picture of where automation can take work off your team and how smoothly it fits into your processes.
